Terms of Service

These terms govern your use of the Lushera website and, once available, the Lushera salon-management software, both provided by Azury Digital. By using Lushera you agree to these terms.

1. Who we are

Lushera is a product of Azury Digital & Tech Solutions Ltd ("Azury Digital", "we", "us"), a company registered in England and Wales (company number 13446812), registered office 23a The Precinct, London Road, Waterlooville PO7 7DT. You can reach us at info@azurydigital.co.uk.

2. The service

Lushera is a cloud-based (SaaS) salon-management application, offered in two editions from one codebase:

• Lushera - the full salon suite, for owners running a team: multi-stylist diary, shared client database, staff and wages, stock, money and tax-year reporting, reminders, marketing and an online booking page.
• Lushera Solo - the chair-renter edition, for freelance stylists: a single diary and client book, colour and patch-test records, income and expenses with chair rent tracked automatically, and a personal booking page.

You choose your working style at first login and Lushera enables the appropriate modules. It runs in your web browser. We work to keep the service available and secure, but we do not guarantee uninterrupted service and may occasionally carry out maintenance or update features.

3. Your account

You need an account to use Lushera. You are responsible for keeping your login details secure and for activity under your account, and we recommend enabling two-factor authentication. Paid features are available on confirmation of a valid subscription.

4. Acceptable use

You agree not to misuse the service, attempt to break or probe its security, disrupt it for others, or use it for anything unlawful. You must not use Lushera to send messages to people who have not agreed to receive them - the marketing tools are consent-first by design, and you remain responsible for complying with UK marketing rules (PECR and the UK GDPR).

5. Your data and your clients' data

You own the data you enter. You are responsible for its accuracy and for having a lawful basis to hold information about your own clients and staff, for whom you act as data controller; Azury Digital acts as your data processor and handles that data only to provide the service (see our Privacy Policy). A Data Processing Agreement is available. You are responsible for obtaining any consent required from your clients, including for patch-test (health-related) records and for marketing.

6. Subscriptions and pricing

Lushera is offered on a monthly or annual subscription in four plans, priced by the size of your team: Solo (one person), Studio (up to three team members), Salon (up to eight) and Unlimited. Current prices are shown on our pricing page in GBP; every feature is included on every plan. New accounts start with a free trial of 14 days with no card details required; if you do not choose a plan by the end of the trial, your account becomes read-only until you do - nothing is deleted. We may change our prices from time to time and will give you reasonable notice of any change to a paid plan you are on.

7. Payment

Payments are handled securely by Stripe; we do not see or store your full card details. Subscriptions continue until cancelled and renew automatically at the interval shown when you subscribed. You can cancel at any time to stop future renewals and keep full access until the end of the period you have paid for, after which your account becomes read-only: you can still sign in, view and export everything, and renewing restores full access straight away. We do not refund unused parts of a billing period except where the law requires it.

8. Client deposits and card payments

Lushera can take a card deposit from your clients when they book online. The feature is optional and stays off until you turn it on. When you do:

• The money goes to you, not to us. Deposits are processed by Stripe through your own Stripe account, which you connect from Settings; Stripe walks you through creating one if you do not already have it. The account is yours: you agree to Stripe's terms for it, you manage it in Stripe, and Stripe pays the money out to your bank. Azury Digital never receives, holds or handles your clients' money, and is not a party to any payment, refund or dispute between you and a client.
• Stripe's fee comes off each deposit. Stripe deducts its standard card-processing fee, as published in Stripe's pricing, before the money reaches your balance. That fee is between you and Stripe. Lushera adds no charge of its own to deposits, and your subscription price does not change with the number or value of deposits you take.
• A released hold costs nothing. On a request-to-book page a deposit is only held until you confirm the booking; if you decline, the hold is released and no fee is charged. When you refund a deposit that has been taken, Stripe does not return its processing fee for that payment. Chargebacks or disputes raised by a client, and any fee Stripe charges for them, are handled through your Stripe account.
• Your deposit policy is your responsibility. You choose whether to take deposits and how much. The booking page shows clients the policy you set before they book, and you are responsible for making sure it is fair, lawful and honoured, including refunding where you have agreed to.

We may change how deposits are processed, or withdraw the feature, on reasonable notice.

9. Text credits

Lushera can send your appointment reminders, confirmations and other texts for you through our own text-messaging gateway. To use it you buy text credits inside Lushera.

• One credit sends one text of up to 160 characters. A longer text is split into parts by the mobile networks and uses one credit for each part of up to 153 characters. A text containing characters outside the standard text-message alphabet (for example emoji or curly quotes) is limited to 70 characters per part.
• The price of each pack is shown at the point of purchase, including VAT. Payment is taken by card through Stripe. We may change pack prices from time to time; a change never affects credits you have already bought, and we will give notice of new prices on this page and in the app before they apply.
• Credits are non-refundable and cannot be exchanged for money. They do not expire while your Lushera account exists. If your account is closed, any unused credits are lost.
• A text we could not deliver is credited back to your balance automatically when the network reports that it failed. A text that was delivered is not credited back.
• Marketing texts (campaigns and offers) may only be sent to clients who have given you their consent, and every marketing text carries a reply-STOP instruction so a client can opt out. Appointment reminders and confirmations are service messages and are sent from your salon's name.
• Texts can be sent to UK mobile numbers only.
• You are responsible for the content of the texts you send, for holding the right consents, and for keeping your client details accurate.

10. Not a substitute for professional advice

Lushera's money and tax-year features help you keep records and produce summaries for your accountant. They are reporting tools, not payroll and not an accountant or tax adviser, and Lushera does not file anything with HMRC (no RTI or MTD submission). You remain responsible for your own tax affairs and for what you file, and we recommend your figures are reviewed by your accountant.

11. Intellectual property

We (or our licensors) own all intellectual property in Lushera and its content. Your subscription grants you a limited, non-exclusive, non-transferable licence to use Lushera for your business - it does not transfer ownership.

12. Disclaimers and limitation of liability

We provide Lushera with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of data caused by factors outside our reasonable control. Nothing in these terms limits liability that cannot legally be excluded (such as for death or personal injury caused by negligence, or for fraud). We strongly recommend you keep your own copies of important records.

13. Termination

You can stop using Lushera and cancel any paid plan at any time. We may suspend or end access if these terms are seriously or repeatedly breached. On termination we will handle your data in line with our Privacy Policy and the Data Processing Agreement.

14. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top shows when they last changed; where a change materially affects a paid plan you are on, we will give reasonable notice.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

16. Contact

Questions about these terms? Email info@azurydigital.co.uk, or write to Azury Digital & Tech Solutions Ltd, 23a The Precinct, London Road, Waterlooville PO7 7DT.