Everything Lushera does

The diary the whole day runs on.

• Day and week views. In the salon edition, one column per working stylist, driven by the rota; the solo edition shows a single column.
• Multi-service bookings — a cut and a colour in one appointment, with prices and durations summed and a per-item override where you need it.
• Per-stylist conflict detection that catches double-bookings before they happen.
• Walk-ins — book without a client, or quick-add one on the spot.
• A clear status lifecycle: booked → confirmed → completed, or no-show / cancelled.
• Completing a booking writes its takings straight into Money, attributed to the stylist for commission and chair-rent maths.
• Services carry a name, category, price, duration and buffer, and a requires-patch-test flag for colour work.

Everything you know about a client, in one card.

• Contact details, free notes, birthday and marketing consent.
• Visit history built automatically from their bookings.
• Dated colour-formula records — exactly what you mixed, and when.
• Patch-test dates that feed the booking guard, plus a no-show count.
• Per-client marketing consent and SMS opt-out toggles that govern who campaigns can reach.
• GDPR tools: export a client's data on request, or hard-delete it while leaving anonymised booking stubs so your figures stay intact.

The takings and outgoings, ready for the accountant.

• Income captured automatically from completed bookings, retail sales and chair rent due — plus manual entries when you need them.
• Categorised expenses (chair rent, products, utilities, insurance, training, laundry, equipment, marketing and more) with recurring templates for the regulars.
• A month-by-month P&L grid and category breakdowns.
• A UK tax-year summary (6 April – 5 April), the way your accountant expects it.
• CSV export for hand-off, and optional VAT figures when the toggle is on.

The team, the rota, and what everyone's owed. Salon edition.

• Staff records with role-based access — owner, manager, stylist or front-desk.
• A rota of shifts per staff per day (which also drives calendar availability) and simple time-off.
• Wage runs over any period, with the calculation shown on every line: hourly = shift hours × rate; salary = the period's fraction; commission = a % of that person's own completed takings (plus an optional retail %); chair-rent = a rent-due line (income to the salon, not a wage); mixed = basic plus commission.
• Draft a run, adjust the lines, then finalise — finalised runs are locked and can't be edited.

Retail and backbar, on a ledger you can trust.

• Products flagged as retail or backbar, each with retail price, cost, quantity and a low-stock threshold.
• An append-only stock ledger — purchases (which feed expenses), retail sales (which feed income and decrement stock), adjustments, backbar use and full stock-takes.
• Low-stock alerts surfaced on the dashboard.
• A desk-sale flow: pick products, take payment, optionally attribute to a client or stylist — feeding both stock and the money section in one step.

A public page clients book from directly.

• A lightweight per-salon page at your own slug, showing your services and (optionally) letting clients pick a stylist.
• Availability computed live from the rota, existing bookings and your booking rules (slot size, lead time, cancellation window).
• Instant-book or request-to-book, whichever you prefer.
• New bookers are matched to an existing client or created and flagged as coming from online.
• An optional, never pre-ticked "hear about offers and news" consent tick that builds your marketing list legitimately.
• An email & text confirmation, then a reminder the day before.

The whole salon at a glance when you open up.

• Today's diary front and centre.
• An online-request inbox of bookings waiting on you.
• Patch-test warnings for the colour clients coming in.
• Low-stock alerts so you reorder before you run out.
• A money snapshot of where the day and month stand.

Your data, kept yours.

• Per-salon data isolation — every record is scoped to your business and every query is filtered by it.
• Role-based access so front-desk, stylists, managers and owners each see the right things.
• Two-factor authentication on sign-in.
• Lushera has passed an independent security review.

A second channel on the reminder engine — fewer no-shows, no chasing.

• Automatic day-before reminders by email, text, or both, sent straight from the rota on the same schedule.
• Optional booking confirmations the moment a slot is taken, on the staff and public paths.
• Merge-field templates — salon, client, service, date and time — with a live character / segment count for texts.
• STOP / opt-out honoured and stamped: a client who replies STOP is suppressed, and each send records consent. Reminders are service messages but we still respect opt-out — the right thing, and UK-compliant.
• Bring your own gateway: connect your own text provider (Twilio to start) and texts bill to you at roughly 3–4p each — no platform SMS mark-up. A console/dev mode logs texts instead of sending, for safe testing.

Promotions to opted-in clients — offers, birthdays and win-backs. Consent-first.

• Approved mailing lists only. Email audience = opted-in clients with an email; text audience = opted-in clients with a phone who haven't opted out of texts.
• Audience pickers: everyone opted-in, "not seen in the last N months", or "birthdays this month" — with a live recipient count before you send.
• Compose and check: subject & body editors with a merge-field legend and a 160-character counter for texts, a preview, and a send-test to yourself.
• Send now or schedule for later; sends batch and throttle in the background and resume safely if interrupted.
• Unsubscribe is mandatory and one-click — every email carries a tokenised unsubscribe link (and List-Unsubscribe header), every text the STOP line. Opting out is permanent and re-checked at send time.
• Visible progress: sent, failed and unsubscribed counts per campaign.